Shipping Policy

Shipping Information

At Fishing Supplie Store, we are committed to providing you with a seamless shopping experience. Here’s what you need to know about our shipping policies:

• Order Processing Time: 1-2 business days.
• Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Below are the details:

Eligibility

• Items must be unused, in their original packaging, and in the same condition as when received.
• You must have the original receipt or proof of purchase.
• Returns and exchanges must be initiated within 15 days of receipt.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

• Flies and Fly Tying materials
• Marine Electronics
• Marine Equipment & Accessories

How to Initiate a Return or Exchange

1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely in its original packaging and include a copy of your receipt or proof of purchase.
3. Ship the package to the following address:
   Fishing Supplie Store
   Returns Department
   1916 Prospect Valley Road
   Long Beach, US 90802

Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are requesting an exchange, please indicate the desired replacement item in your email to customer service. Once your return is received and inspected, we will ship the replacement item to you.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Order Number]

Dear Fishing Supplie Store Customer Service,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]
Preferred Resolution: [Refund/Exchange]

Please provide me with an RMA number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
        

Contact Us

If you have any questions about our shipping or returns policy, please contact us at: